Refund policy

Our Refund Policy applies to all purchases made on the website www.zilchformulas.com and all its subdomains (eg: www.zilchformulas.com.au.)
Due to the health risks from tampering, all products are sold on a “No Return Basis” unless faulty.

We are unable to accept returns or exchanges for products other than those purchased directly from our website, unless the product is not of acceptable quality and/or the product does not match the description we provide (for example on its label or packaging). Both of these are statutory guarantees provided under the Australian Consumer Law.

If the product fails to meet a statutory guarantee referred to above, please contact us at info@zilchformulas.com and we will provide you with a remedy. If you did not purchase the product from our website, and you purchased your products from a stockist, retailer, other online store or elsewhere, please process your return with the original company of purchase in line with their return policy.

All refund requests must be made within 14 days of receiving the product.

Refunds will be issued in your original payment method.

No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit, or if you have changed address or are not available to pick up the item.

All return shipping costs are the responsibility of the purchaser.

Zilch Formulas cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

For all approved returns/refunds there is a 15% restocking fee that is calculated on the original product purchase amount. Any shipping fees paid is not refunded. 

For any requests for returns under our Refund Policy please contact info@zilchformulas.com.

Change of mind

We do not provide refunds for change of mind purchases.

At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

We appreciate that your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not a individualised treatment, we are not able to take into account any sensitivities or allergies you may have.

Faulty

All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.

In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.

Refund Process

If you'd like to request a refund, please email us at info@zilchformulas.com.
Once we authorise your return, we will provide you with the return address and information.
Please DO NOT "return to sender" as this will not end up in our returns processing address and your return will not be processed correctly.